In my previous post I mentioned that I have moved from Part A of the team, to Part B of the team. From taking incoming calls serving angry customers helping them to avoid going into debt; changed to making calls to do debt collection from customers that couldn't avoid their debts.
I know that's confusing but I do not intend to make any clarifications. You're on your own if you cant understand what I said. Read that last paragraph again.
Anyway, how I moved has quite some story behind it as well.
One day The supervisor suddenly pull me off my seat and want to have a quick private conversation. So he walked me to a corner of the office and told me that he is offering me a switch. Switching from Part A, to Part B with the Stonehead (pls see post dated 21 Feb) that he recruited. He didn't explain what was the reason that the switch was needed but we all knew why. Mister Stonehead is doing so bad in B team that he is becoming an exile of the team, and he has so many un-salvagable screw ups that sooner or later Supervisor is going to run out of excuses to not fire him. We know. He thinks we don't.
And so he tried to sugar coat it. He said he was offering me an opportunity, a chance for me to return to my friends in B team. Little does he know that I am friend to most people that I know, regardless of A team or B team, simply because I am not a retard like all those that he hired. I know how to bargain when I have one. So i offered him ONE condition to be met, for me to agree with the switch. Because this switch has totally no benefit to me. It's a switch. not a move, there's no increment, no appraisal, no complement, and I have to learn everything again before I can get back to my most productive self. He wants to make this switch happen just because he wants to save his minion, simple fact being firing someone hired by himself, does not look good for him.
So I told him, for me to agree with that switch I want to maintain my current fixed shift, coming in to work from 7am-4pm, until I said otherwise. He quickly agreed. No dramas there.
I was wrong to believe that he would kept his words.
So my imminent switch was decided. What needs to happen now is to wait for it to happen in about 3 weeks time.
And then, something unexpected happened. One of the top performing guy in A team (let's call him Spikes since he has spikey hair) suddenly announce that he is a successful candidate for a new role under another manager. So he will be leaving the team at the end of that month. In other words, with Spikey and myself both either switching or transferring, he is going to loose the top 2 guys in his A team. Which our scores were the main bragging subject for him in all his management meetings. He panicked. We could all see that because he had started to come to me and tried to give me shit about how is the switch bad for me. We know that he is trying to at least keep a high scorer in A team to keep the average scores high because the minions that he hired, and all pretty much failing in terms of that.
He started to regret that he has offered me with the switch. Yet because he has promised my switch, he is now feeling so regret that he is starting to feel that he is going to loose something that he boasted so much about in his meetings. To top that off, I have been getting top scores for the last 2 months of my move. That gotta make him regret even more.
So being a pitiful asshole he is, he started to throw shits to me on a daily basis about how is it bad for me to move from A team to B team. He has regretted to offer the option to move but instead of being honest he is now trying to con me into giving up the move and stay where I am, so that he can keep the team's score high. Again, He is such a pitiful jerk.
So one day, again, he couldn't stand it any longer because I am either ignoring his obvious hints or have been ignoring him in general, he called me into a room for a private talk again.
Knowing that my condition was to maintain the current shift after moving, he was probably thinking disallowing me to come in on that particular shift is going to have me back down and give up on the switch. He said "Alvin what if I tell you I cant give you that switch that you wanted?" And So as a normal logical human being I asked him why, just to see what justification can he give for eating his own words. And then the next line totally pissed me off.
He said :"I know that you need the 7 am shift but I never promised you anything."
What the fuck? He did fucking promised it. I'll swear to Satan that he did, else he can just go serve Satan forever.
Like hell I'm going to give in to that kinda bullshit.
So I told him, "Yes you did. That was the only condition that I demanded when you requested me to switch with Stonehead. You cant be having memory lost."
He knew that he couldn't get around that, because it was in fact true. He was obviously irritated that I was so calm at what he threw at me. So suddenly he changed his tactic.
"Do you know what will happen if you insist on that shift? I will have to revise the allowance that you are getting, do you know that coming in at 7am will get you a lower allowance?"
I didn't buy it "Come on Supervisor, I have been getting the same allowance from the start, besides all our previous leaders has justified why we are taking full allowance although we are not on rotation."
So he said "You are going to force me to put you guys on a rotation. Do you know that what will happen if you force me to make the whole team B to be on a rotating shift?"
Instead of answering him question, I asked him "Do you know why we are not on rotating shifts, although we are coming in on shifts?" I was angry that he actually touched on my pay, more over the whole team's pay, to try to have me back off on my condition. What a low life.
Let me explain the situation in B team.
I work in a center that has a system of shift rotation for most teams. Basically it means that people that comes in in odd hours gets paid more allowances. However that's intended for voice teams, which means the front office call agents, instead of the back office agents, like us.
We are not on rotating shifts, simply because our team serves a couple of different markets, ANZ, Hong Kong and Singapore. Obviously it requires a few different language capabilities for different markets. Not all of us are equipped with the language skills for all markets. So we can't go on a rotation shift. Further more it's not just about language limitations, it's also about people that come in to handle additional tasks. It's also not fair to have some people to come in later and do more work, and take a lower allowance because it's simply ain't fair. It's also not making sense to make the people that cant speak more languages to come in later because there are simply some markets that they cant touch on due to language limitations. So to be fair, our previous leaders have justified that we are to take all the same full allowances, reason being most of us working on all markets and also additional tasks.
Besides, the same allowance has been given ever since we were hired. After 2 years of hard work, instead of getting a promotion or an increment, he propose a pay cut? He's not insane, He's just simply totally stupid.
Later I kinda worked out that another reason he wanted to put me on an earlier shift was because one of the strong fella in B team has been coming to work late consistently. He couldn't find a way to control that guy so he thought that having me coming in on an earlier shift and have that guy coming on a later shift would solve his problem with the punctuality issues. Well he can dream on. I'm not going to give up what I requested to fix a problem that he couldn't. Because from what I know about that guy, there's no way in hell he will be punctual no matter what shift you put him on. His motto is always to "do the job, fuck the rest". Coming in early just to please the Supervisor? Not a chance.
After he failed what he tried he was obviously upset that I didn't budge on whatever that he proposed or whatever threats about pay cut that he threw at me.
So all of a sudden, he put on a friendly face:
"OK ALVIN! I am your team leader! I will keep my word! I will do what I promised! Dun worry! You know I will always fight for you! I will always do what I can for you!"
So i thought: "yeah fucking right, what were you trying to pull just a couple of minutes ago..."
Before the conversation ended, he asked me again with a hopeful tone:
"So what if I cant put you on the shift that you requested?"
I told him simple answer:
"I'll resign. I'm sure you know why."
"OK, he said"
And there the conversation ended.
What he did later was lame. Because he was trying to keep me in the team for as long as possible, just to get a couple more high scoring calls, and also tried to have me to pass on as much knowledge as possible to his new minions, he delayed my switch for more than a month, after he already switched Stonehead to A team. That means B team has been in operation with 1 less head count for that more than a month. I really dunno what's he's thinking.
And within this month, more things happened. There were more things that have affected my drive to work. Seriously made me ultra disgust with him.
I'll write on in the next post.
Stay tuned.
Signing off...
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