Poor management.

I am a little sien right now that I dun even feel like doing anything at work after hanging up my last call. I swear I will curse the next person that gets through my phone line.


Let me explain a little, I’m a person that likes to get things done properly. I dun like accidents, as in, human error. Whenever something might go wrong I’d usually see it coming because that’s how my brain operates. I also like to inform the people around that would be affected by these circumstances so that everyone would be prepared. That’s just how I am. That’s also how I expect from someone in a managerial position to be able to do.

Now now you need to understand that I’m not asking for a lot. I understand that no one is perfect and you simply cant be prepared for everything. You can plan ahead but things will go wrong and you have to improvise or make compromises.

What tips me off is that there isn’t any sort of planning involved, and things just go out of control and everybody has to pick up shits just because someone didn’t manage things properly. That really really really (x 10000) annoys me. That was never short of what my current team leader is doing, he never fails to annoy me with all these little things that he’s not capable of doing.

Now I do not want to just start shooting without any justifications, so let me lay it out for you and you can judge for yourself.

In a call center environment everything runs on a schedule, from a certain time to a certain time, how many people should be logged in to take calls. When members of the team are away on leave there needs to be adjustments being made to the schedule and there should be proper communication within the team so that the rest of the team. Reason is simple because when we are short handed it would be the members that are at work that take the punishments. Same amount of calls are being taken by less members means there would be more calls for everybody to be juggled along with all the work that’s already need done.

So what happens when you feel “what the fuck” a couple of times a day?

There’s a team of 5 for our team.

First of all, 1 member was missing today early in the morning, due to some family issues that she needs to attend to. The managerial person that should know the best knows it but didn’t say a word about it, and I had to ask and find out from a senior that’s close to her. So, 1 member down.

Fine, I’ll let that slide.

Secondly, while we are 1 member short already which means that we are getting more calls per person as the volume is unchanged. So the priority at the moment was to maintain the service quality so that the members do not get flooded by calls. However, being an idiot as he is, he took one member away to do a call coaching (a minor meeting that talks about call ratings) AT THE PEAK HOURS. Oh geez man, can’t you improvise? Do the right thing at the right time man, that’s why you are hired as a manager, to MANAGE things.

The third thing that tips me off today was when another member gone missing after mid day. I had no idea that he was on half day. As a team leader he did not even have a courtesy to inform the team so that we are prepared for the situation. It’d be worse if he actually does not know about it. Oh god how can a moron like this be even hired to one of the highest profile team in this company?

He cant even analyst the simplest things to come up with a solution. All he does all day ever since he joined is asking “need your kind assistance” “need your expertise” “need your opinion” “what do you think” and yada yada yada. If I were mean enough I’d be guessing that he’s from another planet with an organism that has no central nervous system, called the brain.

I just wanna scream right now.

Gahhhhhhhhhhhhhhhhhhhhhhhh



Signing off.