Weirdest call ever.

I work in a creditcard merchant servicing call center. I take calls regarding on Creditcard disputes. Where I guide merchants to answer to dispute inquiries.

It was about 7 minutes to 4pm and I was about to finish work and head home. Usually these were the hours where no longer anyone from ANZ would call. So I was chatting away with one of the colleagues about weird calls, sharing what kind of funny or strange calls we had. Just as we were doing that a call from Australia came in.

Phone:      "DOOOOOOOOOD DOOOOOOOOOOD"
Me:          "Chargeback prevention, this is Alvin, how may i......"

(before i could finish my intro the merchant spoke)

Merchant: "Alvin you listen up, you sent me a Direct Debit Pren-otification telling me that you are about to take 89 dollars out of my account."
Me:          "Uh huh... sir..."

(before I could respond in anyway he continued)

Merchant： "Now I'm telling you, don't you dare doing that because if you do that I will go up there and grab whoever necessary by the throat and hit on his head until his ass bleeds! and then I will report to the police and prosecute you of stealing! you understand me?"

(Geez man this guy never heard of auto-debit? him or his boss were the one that authorized it)

Me:          "erm yes sir... but..."

(he cut me off again)

Merchant: "who the fuck do you think you are? If I owe you money, You send me a bill! you hear that? who told you that you can help yourself to take money out of my bank account when you want it? huh!?"
Me:          "that's the agreement you signed sir..."

(Of course he didn't let me finish)

Merchant: "then I'm gonna fucking unsign it tonight"

(What the heck how do you unsign something you have signed?)

Me:          "sir..."

(duh... he didn't let me finish)

Merchant: "I'm telling you I'm going to go to the bank today and terminate any services I have with you guys, I dun need your services and I dun need your businesses. you fucking people try to steal my money and that's not going to happen!"
Me: "Sir!"

(he didn't hear me and continued)

Merchant: "NOW you better fucking call me tomorrow, or i am going to be very pissed!"

(I'd get someone to call you but not while fucking.)

Me:          "Sure sire but first I need to know who you are."

(He seemed surprised that did know who he was, I know I'm good but not that good.)

Merchant: "WHAT?"
Me:          "I said, Sir, first I need to know who you are."
Merchant: "oh..."
Me:          "Your name? Sir?
Merchant: "oh my name is Michael"
Me:          "Do you have a merchant account number?"
Merchant: "oh yes, here it is, 1212121212, trading as xxxx car rentals."
Me:           "Let me take a look, yeap I could see that. dun worry sir, I'll get someone to call you tomorrow."
Merchant: "you better because I'm really pissed right now"

(I thought: you're not pissed, you're just being an ass.)

Me: "Sure Michael, you're going to get a phone call tomorrow."

(what an idiot, he's not even talking to the right department)

Merchant: "OK then"
Me:          "happy new year Micheal, bye"

(Basically i meant "get lost, loser")

Merchant: "erk... OK bye"

(I think he got the message)

and he hung up.

Speaking of weirdness... buahahahahahaha I wonder how you beat someone in the head and he'd bleed from the ass... these people needs to learn how not to throw threats and ended up like jokes. but that brighten up my day.

By the time the call finished, it was already 3:59pm. as soon as it hits 4pm, I just logged out of the system and got the hell out of the office. The pissed off guys that can do magic by making people bleed from the ass after choking people and hitting on the head? He can wait. Or he can just hit his own head and bleed out of the ass and make the news.

I'll deal with him tomorrow, If I remember him.